There are 3 aspects of an individual that needs to be worked on to make them suitable employees – Attitude, Skills and Knowledge.
Attitude training determines the behavioral characteristics that the employee needs to show. This differs more from role to role rather than industry to industry. Salespersons have to be hungry and persuasive. Operations teams need to be resourceful and detail-focused and senior management needs to perform as able leaders. Attitude training is best done through exposure activities, coaching and workshops, in that descending order of effectiveness.
Skills training allows the employee to perform his activities better. This typically is a combination of industry and role. While workshops and on-the-job training are the dominant modes for skills training, they are expensive both in terms of logistics and the error costs. In recent times, simulations and serious games have started finding favor on account of the spaced repetition and exploration…
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Serious Gaming and Social Impact Games 